I had three parcels delivered to my Collis address in France. All arrived. None were added to my account. I couldn't see them so couldn't get them shipped to me. I contacted customer services who agreed the parcels had arrived but couldn't tell me why they weren't appearing on my account. Absolutely useless. What a complete waste of money and time. Terrible service-don't use it. I actually think it's a criminal scam. I'm not sure who to report them to.