Harry P.

Terrible company. Very very incompetent and terrible terrible service. We ordered a desk on July 21st, and it wasn't shipped until August 5th. It was supposed to arrive today, but here is what they told us: (their agents could not read and ship our desk to Portland OR instead of Chicago IL), and now I won't receive it until late next week. So incompetent and terrible. Don't buy from them ever!
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The email from their customer service

Hello ***,

We have been notified by our carrier that your item was incorrect diverted to Portland, OR. Ceva has stated that the shipment delayed and will not arrive in Chicago until late next week, at which time they will schedule a delivery with the you.

I apologize for any inconvenience this delay may have caused.

If you have any questions or concerns, please feel free to respond to this email or call us.
Sincerely,

Lumens Home Delivery
M-F 7-5 PT
*******@Lumens.com
*******164