I ordered an expensive product, more than $600, for my partners Christmas present. They cancelled it without telling me and I only found out a week later when I called. Zero communication, their representative on the phone was surly and the follow up email, after I called, terse and unpleasant - telling me not to use visa, but PayPal instead. Too late to reorder the product from another store. I will never be using Huckberry again. Atrocious customer service and entirely unreliable - avoid and purchase directly from the manufacturer.