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I will leave a review everywhere I can to show how this company treats people. This is just one of the emails I received. This is how they treat there Customers. Very very unprofessional. I might be wrong but Airyhair will more then likely leave a comment to this review like they did on the other websites I left one. You will see yourself how poor there Customer service is.
Tip for consumers:
Don't give your money away to this company.
P.s. they will make you pay $20 for faster shipping but it still takes them just as long to ship. Its a joke.
Hanna D.'s review of Airy Hair earned 6 Very Helpful votes
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Hello Hanna,
I’m Sam, the CEO of AiryHair. I went to check a full communication history between you and the company and here’s what was found.
First, I apologize for the bad experience that you’ve had with our customer service representee.
1) Due to the COVID-19, we were forced to quickly outsource the staff to the third-party company. Because the demand was over 100 daily emails and our office fell to the COVID illness.
2) The person who replied to your emails was one of the temporary workers who was fired shortly after given a warning and we apologize tremendously about not catching all the wrongdoings sooner.
The COVID-19 caught us off guard, like the rest of the word and we’ve failed to provide you with the best possible experience that you deserve.
==
Regarding your points:
1) We’ve recommended FedEx since USPS (Free) took a long time during this time and we did warn everyone prior the checkout.
https://imgur.com/a/pj4sCCc
2) Since you wanted to get hair withing 4-5 days without upgrading the shipping to FedEx, it was impossible with free shipping because up to 30 days delays were present at the time (which was notified prior your checkout). We did our best to explain about delays and then had to offer the full refund.
3) After a full refund, for some reason, your email language included many curse words that probable causes the worker to response in same way, and a review on TrustPilot followed. However they are not found in your posted picture, which is unfair.
4) Now, we have two hair types, stocked and custom (shipping in 24-48 hours or up to 6-9 days, all marked when selecting extensions). Unfortunately, I cannot agree with your misleading comment “it still takes them just as long to ship” because you didn’t experience our shipping profess as your order was refused.
After all, I thank you for choosing AiryHair and everyone at AiryHair would like to apologize for the bad experience that you've encountered.
The unfriendly outsourced staff is no longer with us, the things are back on track, we are prepared more than ever in case of crisis as extreme as COVID for the next time, and we are here to try to make the world a much better place.
Thank you.