Received Cc cream that already expired more than 2 years( pictured and I haven't opened) emailed Cs and they will do a "one time only courtesy" refund only if I pack and mail all the products back and wait for 30 business days for the refund after they receive the package. Any reputable company would send a new product asap since was entirely wrong to mail such an expired product to the customers at the first place! Very disappointed! On top of this, I try to post my experience on their website and it has been moderated.