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I purchased a light for my island on Chairish. Received it on a Tuesday, broken. I immediately took pictures and contacted customer service. I received an email back later that day detailing what photos they need. Didn't hear back after sending many photos. By Saturday I emailed back asking for an update and how I can finish settling the matter. Heard back that evening that they need more time to "research" the situation. Here it is over a week later and no word from them. When you call you WILL NOT get through. They make it seem like they have SO MANY calls and they will get back to you, but that remains to be seen. I'd think long and hard about ordering from Chairish. Is it really worth the headache when your expensive item arrives broken and you want a refund? It has seriously been a colossal waste of my time. AND it's still sitting on the floor in my kitchen where I went to unwrap it and realized it was broken. $#*!s.
Tip for consumers:
I don't think it is worth the trouble you may experience if your item arrives damaged. This has been a huge waste of my time and I still have no refund and no functioning light to hang. So I'd think long and hard about purchasing from Chairish.
Products used:
Linear Visual Comfort chandelier from Chairish. Waiting to return and I better get a full refund.
Green S.'s review of Chairish earned 5 Very Helpful votes
“I share your same concerns and also wrote a scathing review…Chairish is an AWFUL platform and company and needs to be held accountable!”
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