I do the purchasing for a research lab at a large university. One of "my" people needed a special type of glue, but no vendor who sells it was listed in our procurement system, so I got help from representatives from Heigl customer service and accounts payable departments. They were very professional, communication was very fast and efficient, and ordering was easy. They were very helpful in honoring my organization's tax exempt status without making me jump through hoops as some companies do. I recommend them without reservation.