Graeme M.

This is a bait and switch operation. The idea is to tempt you to send in a laptop by suggesting a decent value for it - on a four point scale starting with "Brand New / In original packaging " to "Poor", with a suggestion that any non-functional machine falls into this category. With a slick pre-paid postal service on offer, it's very easy to send off your laptop with a notion in mind that unless it is trashed, it will fetch a reasonable price as a used machine, still perfectly functional. Once the machine is received by them, expect an email stating that because of clear signs of wear and tear i. E. minor, buffable scratches to the laptop casing, it is rated 2 categories below what you appraised it at. And now they have you - you have to send a prepaid label to them for them to mail your laptop back to you, meaning you end up out of pocket unless you take their crappy deal. They have very obviously (in retrospect) engineered a high rating on TrustPilot to provide a veneer of confidence in what they are doing. It's only sites like this one that provide the inconvenient truth.