Developed in part with a grant from
the National Science Foundation

Member since August 2016

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 126

Review Distribution

5 stars
4 stars
3 stars
2 stars
1
1 star

1 Review by G

JCPenney

JCPenney

8/25/16

We live in Ajax, Ontario Canada and we both have cards with JC Penney. I called today August 25, 2016, at 1:45 pm to make a payment on my husband's card. I told the clerk that I made a payment with my CIBC debit card last month on my account and I would like to do the same for my husband. I was told that I cannot. I explained further but she did not attempt to help. She then passed me on to her supervisor. The supervisor was also not knowledgeable about the payment system. Eventually, she saw that I did make the payment and she was able to do the same for my husband. Kindly inform your staff that it is possible to make a payment with a CIBC debit card from Toronto. A little knowledge will help with the customer service. This was my first time receiving such poor customer service from JC Penney. I will continue to shop with your store because most of your customer service reps are pleasant and helpful. Thank you.

G hasn’t received any votes.

G hasn’t received any thanks yous.

G doesn’t have any fans yet.

G isn’t following anybody yet.

Similar Reviewers on Sitejabber

catherineg5
8/15/19

To return items that you have ordered on line through their web site, you have to pay for the...

arleneg14
7/13/19

I ordered two dresses and a cardigan sweater from JC Penny. It took over 4 weeks to receive the...