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I bought this product on one of their trials and so far £73 pounds as been taken from my account. I rang them before the money was taken because I wanted to cancel but they said I could not because in the small print you sign up to a subscription.The small print is very small and I mean small.The lady on the phone said I could have the Argan oil for £29.95 and the other item as a free gift but they took £73 pounds from my account. Also the UK number on their site goes through to the Philippines.
Tip for consumers:
The site is ok but all is not clear.
Products used:
Argan oil
Idrotherapy
Glyn P.'s review of Essence of Argan earned 10 Very Helpful votes
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Even though a Google search stated there is no sneaky subscription with this company, its all...
Their customer service is the worst l have dealt with. Dec. 13, I ordered an argan oil 50 mL...
Hello Glyn,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. You can send us a private message with your phone number or email address and/or you may contact us on these numbers, all of our customer service lines are working and we also have a chat with us button on our website.
United States: (+1) 3058594493
Australia: (+61) 2 8776 3353
New Zealand: (+64) 9 886 4904
United Kingdom: (+44) 1905 677511
Canada: (+1) 3058594493
Switzerland: (+44) 1905 677511
Belgium: (+32) 2 588 55 70
Ireland: +353 76 888 6553
Hongkong +852 30016342
SG +6531382420
We are looking forward to hearing from you.