Glynne P.

I can confirm that as of May 2023 Degoo are STILL carrying out the same shady business practices as before. They hide behind a 'bot' who claims you have been uploading and sharing content that you do not own. I first encountered this 'bot' in 2021 when it accused me of this so I uploaded proof which Degoo accepted. However in 2023 I received a message from Dego claiming the exact same thing with the same content. I replied to explain this to them and this time they claimed my 'appeal' was rejected.

I replied again with additional evidence and explained to them what will happen if they delete my account. They said "Unfortunately, uploading copyrighted materials, even legally purchased ones, is not allowed". This information is going to be used against them because if it is legal to have the files on your computer it is also legal to have a backup of those files. It also does not infringe their own terms and conditions. They may claim it infringes 7.4 but in fact it doesn't since no laws are being broken. Of course if you're sharing copyrighted content it would be a different story.

I will not stand for companies trying to accuse their customers of breach of contract as a way to get out of providing lifetime services.

Here's the longer story.

I paid a one-off fee for a lifetime 10TB Degoo Ultimate subscription and that is exactly what I'm going to get from them unless they want to see the consequences of their actions.

Ironically they do provide the service they claim to provide in that you can upload your content to their site for backup purposes. What you need to watch out for is their company trying to renege on the service you paid for under false pretences. Be sure to do your research and hold their owners to account.

On 17th May 2023 Degoo changed tack and no longer referred to sharing content after I proved that I could not be possibly sharing anything from there.

On 17th May 2023 'Gerry' at Degoo said "Hello, Unfortunately, uploading copyrighted materials, even legally purchased ones, is not allowed. Deleting flagged files after they were found by the copyright bot is not a valid reason to approve an appeal or cancel file deletion. The account is unlocked and any active subscriptions are reinstated. Unfortunately, your files are no longer recoverable. Sincerely, Gerry, Degoo Support"

The problem with Gerry's message is that there is no law against making a backup of your content regardless of whether it is copyrighted (if it's legal on your computer then it's legal in backup form elsewhere). There are of course laws against sharing copyrighted content but my lifetime account with Degoo came with sharing disabled. In the absence of laws the question of whether backing up copyrighted content where the customer has paid for the content comes down to the terms of service. Degoo's terms of service as of 16th May 2023 do not mention the backing up of content which the customer has paid for.

Unfortunately for Degoo I will not let this matter rest until I receive a formal apology from one of their key players for actively trying to close lifetime accounts under false pretences. I shall update this review if I receive such an apology.

In the meantime I have reported the matter to various authorities governing companies such as this in Sweden starting with The Swedish Consumer Agency who have opened a case for the matter. I strongly advise other victims to do the same to stop Degoo doing the same with others. Keep records of your communications with Degoo as evidence.