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We're sorry to hear that you haven't received the item you purchased. We understand how frustrating this can be and we did attempt to contact you in response to your issue on April 18,2024.
To assist you further, we recommend reaching out to our support team at 866-589-3088 or via email at ptsupport@psionline.com. They will be able to investigate the issue.
When contacting our support team, please provide them with your order details and any relevant information regarding the purchase. This will help expedite the process and ensure that your concerns are addressed promptly.
Thank you for bringing this to our attention, and we appreciate your patience.