Glenn M.

1. We were kept waiting 25mins at drop off as the driver was late, despite our calling en route 30mins prior to arrival. There was no apology from the driver for his late arrival.
2. We had to pay parking charges of £6 on leaving the car and another £6 on pick-up. This was not mentioned on the website when booking - the first mention was in the confirmation email after already paying. Makes their charges less attractive!
3. On returning 5 days later to the UK, phoned for pick up. Called me back 3mins later to say my car wouldn't start as the battery was flat! I never had this happen before. It's a 5 year old car and starts first time every time. I was told they could jump-start it but there would be an Admin fee of £15.
4. Zenith refused to do anything until I paid the fee by Bank Transfer - would not accept credit card (or cash) and they became rude and abusive when I asked whether they had left something switched on on the car to cause the flat battery. They said I was becoming 'awkward' and suggested I collected the car from their office! When they have your car, and your keys - it's difficult to argue your point. I paid up.
5. They did return the car 30 mins later.
I notice in all the feedback responses that there is no hint of apology from Zenith. They hide behind Ts&Cs.
I won't be using my car for another week - if it has a flat battery then I will amend my feedback. If it does then it will just add to my feeling of being ripped off by a rude and unprofessional company. BUYER BEWARE!