Gina S.’s Reviews of AutoAuctionMall & more

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Car Buying

11/16/20

This website is designed to maximize the selling price for the seller. I was pretty excited to win an online auction on a slightly damaged Hyundai Accent with a clean title. The seller was allowed to reject my winning bid and counter-offer with a price that was only $700 less than "Buy Now Price" and $2700 more than my winning bid. If I added the Clearing House fees ($800) + the flat fee from AutoAuctionMall ($295) + the documentation fee ($75) + the shipping fee from TX to CO ($400), I was basically paying Kelley blue book for a sight unseen slightly damaged vehicle from a salvage auction site. Winning the online bid gains you nothing. The seller put it back on auction a week later. Beware that the seller can reject the winning bid even though a reserve is never mentioned during the auction. Super frustrating and time consuming for no vehicle.

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Peter A. – AutoAuctionMall Rep Over a year old

Dear Gina S.,

Thank you for your comment and we’re very sorry to hear that your experience with bidding was a negative one. Our goal is to provide a fun and rewarding experience for all of our clients.

As you know, Auto Auction Mall provides the general public with access to dealer-only auctions. This gives our clients the ability to buy a car from auctions where dealers buy their cars for a price below retail (or what you would have paid if you bought the car from a dealer’s lot instead of the auction). Without our service, clients would not otherwise have the ability to buy from these wholesale, dealer-only, auctions because they would need a car-dealer’s license to attend these auctions

Auto Auction Mall is not the owner of the vehicles. We provide you with a platform that allows you to bid on vehicles from third-party Auction Clearing Houses. They are the ones that interact with the seller and provide the vehicle for auction. Auto Auction Mall simply gives you access to these wholesale, dealer-only, auctions without the need for you to have a dealer’s license. Our revenue (which is a flat fee based on successfully winning the car) is only made when you win the car for the price that you want.

In this case, the car was being sold with a reserve. The seller sets the reserve and that has nothing to do with Auto Auction Mall. At auction, the seller has the right to reject the highest bid if that bid did not meet his/her reserve. This was the case with your bid. We also explain this in detail in our FAQs.

In these reserve scenarios, the seller also has the right to make a counter-offer to the highest bidder if their bid did not meet his/her reserve, which is what happened here. You do not need to accept his/her counter-offer or reserve and can stick to your high bid, but the Auction Clearing House does give this flexibility if you are willing to go up in price or if the seller is willing to go down in price. Once again, we do not own the car and we do not direct the seller what to do. We work for you and try to get you the best price possible.

Auctions that don’t require a minimum bid or reserve price are called Pure Sales auctions. We recommend you search through these types of auctions as the seller automatically accepts the highest bid with no need of approval or negotiation.

If you have any further questions, you are always welcome to contact us.

The Auto Auction Mall Team