My wife and I found a vehicle on EBay. We contacted Larry Miller Toyota in Peoria, Az and they were willing to buy the vehicle off EBay and trade ours in and purchase the vehicle we found.
They never followed up with me and told me the seller never came through. A week later we had received a text message from the sales rep we were dealing with Cody alerting us they received one. I told him that was the one we found. Cody did some investigating and the dealership purchased the vehicle behind my back for the Miller family.
One week later my wife and I were driving past the dealership and saw the vehicle on the curb for sale. We immediately pulled into the dealership and spoke to the salesperson where he gave us the cold shoulder and played dumb that it was the same vehicle. We went into the GM office Jay Carly and he was doing the deal on his own because of the bad experience. The deal was finalized and Jay went into the sales office to grab the paperwork to close the deal.
One of his staff advised Jay that we were the couple who gave them a bad survey. Jay came into his office with a whole different demeanor and passionately (cussing) told me that he does not sell to people who give him a bad survey. I was caught off guard because we have always had a good standing relationship and for him to deny my business because of a survey. I do not want any customer to experience the embarrassment and discrimination that my wife and I went through that day.
I attempted to contact the LHM Corp office and they were just as bad. Julie Davis the Customer Relations Specialist of course covered their tracks and turned into something else that was not a determining factor. When Julie was cornered, she disconnected the call and said her headset died LOL (Oldest trick in the book) I called her back and that was the lame excuse she gave me. Typically, when a call is disconnected you immediately contact them back.
If their corporate office conducts business that way, why would they care about the service I had in their dealership. There are plenty of dealerships who want to conduct business with someone with an 800+ credit score their loss.