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George D.

Contributor Level

Total Points
82

1 Review by George

  • UPack

11/21/19

For the price I was not particularly satisfied with the size of the cubes, they are a foot too tall and it makes that space kinda useless unless you're loading just boxes.

My cubes also arrived filthy so all my stuff was needing a substantial wipe down.

The main reason I'm leaving a 1 star is due to the drop off service. They give you a time from from 8-12 when they will drop your cubes off. That is a fairly large window in my opinion to get something delivered.

Being single I scheduled people to help me move to be there at my house at 12:30... I received no calls on the tardiness of my cube or any form of communication other than when I called the dispatch told me 'yes they are on the way and you're next on the delivery'

They did not show up until 2:58pm so I paid 2 movers for 3 hours of sitting around. The customer service is horrible. If they said 'delivery before 5pm' that would have been fine, but don't be three hours late and not contact the person and then also lie to them several times.

Terrible company, would recommend PODS or other services.

The only good thing was their management heard me out in my frustrated state and were very professional.

Also they bolted my cubes shut without my permission and thank god the construction crew across the street had a grinder to open them.

George Has Earned 2 Votes

George D.'s review of UPack earned 2 Very Helpful votes

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