This purchase of a personalized auto tag is the third time in about a two years that I have ordered from Smart Blonde. Each time not only has creating my tags been a breeze online but the service has been excellent. My product has been shipped within two days and I have been notified of each step of the shipment process by e-mail. The tags have arrived unscathed as they have been packaged carefully within sturdy packaging. In addition, the actual tags look exactly like what I created online. Completely satisfied. Thank You, Smart Blonde!