Gary R.

Dear Fellow Travelers,

I feel compelled to share my recent disturbing encounter with Hoppa, and I urge you to exercise caution when considering their services. My experience was marred by completely unacceptable driver behavior.

My family and friends and I booked a taxi service through Hoppa from Heraklion Airport to our accommodation. What should have been a straightforward journey turned into a nightmare.

The assigned driver not only failed to meet basic standards of professionalism but displayed behavior that should never be tolerated:

- Aggressive Conduct: From the moment we entered the vehicle, the driver was intimidating and aggressive. His demeanor created an atmosphere of fear and discomfort.

- Mobile Phone Use While Driving: Shockingly, the driver recklessly used his mobile phone while driving, putting our safety at risk. This behavior is both dangerous and illegal.

- Unexplained Stops in Unknown Locations: At one point during the journey, the driver pulled over in a deserted area, late at night, with no valid explanation. His actions left us feeling threatened and vulnerable.

- Demanding more money - demanded more money and in the end had to pay more.

I tried to seek resolution through Hoppa, but their response favored the driver without a proper investigation, they bias is completely with the drivers and do not believe a word anyone else says, they are passive aggressive and just throw their points back of what the driver has said. Their complete disregard for my concerns is simply unacceptable.

I'm writing this to caution travelers against using Hoppa. Their service, in my experience, failed to prioritise safety and customer satisfaction. I would never consider using their services again, and I strongly advise others to do the same.

Avoid like the plague!