Gary D.

Sentry Safe SFW123GDC Sentry Safe SFW123ES SHOPLET.com https://youtu.be/0A2ryhuEKkE

I ordered SentrySafe SFW123GDC from Shoplet.com on March 11,2021, and on March 14,2021, I received SentrySafe SFW123ES. The substitution on their part without asking the buyer. The model sent does not sport a key, it has a shelf instead of the locking drawer and no mounting hardware as the one I ordered. Because I wasn't asked if I would accept a substitution I feel this is Bait and Switch.

I called Shoplet.com and the rep was very polite. I had the following options: 1) I could let them issue a return pickup label and hope the one ordered was in stock or 2) receive a complete refund. There was no option three to reduce pricing. Nevertheless, I asked the rep to check and see if inventory was available on the off chance a new shipment came in. She confirmed they were out of inventory for the SentrySafe SFW123GDC.

Interestingly enough, at shoplet.com they are still displaying the model safe I ordered as being in STOCK just as it showed in STOCK the day of ordering.

The SentrySafe SFW123ES BLACK, not Gun Metal Grey is nice with a single shelf, and I have ordered a SentrySafe locking drawer for the safe from amazon.com to ensure I receive what I order.

Even though the rep said she would issue a return shipping label, it is simply too much trouble given the weight and I don't have a great deal of free time being a caregiver.