First time I ordered with this company was in May of 2015, and I have purchased 3 more times since then. The QuickDraw 300 DLX makes a great gift item, as it has 3 in 1 package, the packaging looks great and is very presentable, great valentines gift ;). I originally had an issue, because I wanted to ship the item to a different address ans so on, it raised precautions. But their fraud detection team followed up with me, and all worked out. I really do appreciate a company that takes the extra step on making sure that orders are verified and checked. I hate to see someone getting away with credit card fraud, and VaporPlants makes sure that does not happen, thank you!