I ordered this service thinking it would work for my iphone XS, because the screen kept looping on the apple logo and wouldn't turn on, but I was wrong. At first, the software told me to use the "Volume up, volume down, power button" trick to put the phone on recovery mode, that didn't work, then they told me to install a new update for iOS, (14.1) that didn't work either, lastly they told me to put my phone on DFU mode (whatever the h*ll that means) that didn't work as well. So when I explained this to the support person, and requested a FULL refund, all I was told was...
"Sorry for the inconvenience.
We have description of the 30-day Money Back Guarantee, we could only refund the half of money to you."
Complete waste of time and money, please for the love of god, DON'T uses this service, they deserve to be sued!