I tried to use the tracking info provided by the website. Each time i tried to click on the tracking number, the number was labelled a phone number. I clicked with difficulty on the text that said tracking. It took me to a page that listed five or six possible carriers. I tried them with tracking number i had to write by hand. None of them recognized the number. In the midst of this, i called their number. Customer service was rude and dismissive and hung up on me.