John F.

Aspen Dental is the WORST company I have ever dealt with in my 68 years on this planet.

Aspen incorrectly charged my wife over $2,000 for work that was covered by her insurance and refuses to refund the money they incorrectly charged her for, even after 3 months of trying.

Aspen's customer service representatives and district supervisors ROUTINELY make promises that they do not keep. If I had a dollar for every time I was told that I'd get a call back that same day and didn't, well, I'd have a lot of dollars.

Aspen's customer service representatives are extremely unprofessional. For example, it is standard in business to put an "out-of-office" message on your email if you will be out of the office for days. Aspen customer service reps don't do this.

Aspen appears to have a large turnover among its employees. Getting told that an employee is no longer with Aspen and didn't take care of issues they promised they would is more than just annoying.

If you are looking for a PROFESSIONAL dentist with decent customer service, look elsewhere. Aspen is not that company. If ethics matter to you, look elsewhere.