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Writer seemed to be a foreigner and didn't have a command of the English language. Kept repeating herself over and over.
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* PapersOwl attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Dear Frank,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
As a token of our gratitude for your loyalty, and as a means to express our deepest apologies, we would like to offer you a discount on your future order with us. We have forwarded the discount link to your email.
We sincerely apologize again, and we hope you let this incident aside and continue preferring us for your papers in the future.
Warm regards,
Jolene, PapersOwl Team
support@papersowl.com
+1 (888) 385 3208