Francesca V.

I asked for a refund but I keep getting the same generic message:

Thank you for sending in your concern.

"I have pulled-up your record and I do see your order, which was placed on October 23. Your order has been fulfilled and is currently in progress.

We know how you wanted to have your order right away however, due to high volume of orders, shipping period may take longer than expected. But we are having our team work on this to have it delivered your way as soon as possible. Rest assured, we are working to resolve this issue and for you to receive the item as soon as possible.

Our sincerest apologies for the delay on shipment. We kindly ask for your cooperation and patience with regards to this issue."

The tracking number they provided is not even a valid tracking number. I have been trying to dispute with paypal. This website was advertised on Instagram. I got ripped off $181.80. How can my order be fulfilled when it's still in progress?