Fatma K.

I placed an order online on Saturday and called them Monday morning (this was April 23rd). I had paid for expedited shipping since I was in a major rush to receive the part. I was told by Manuel that the order had been processed and would ship that same day. I also asked if they could email me the tracking number, which they did. I figured (not counting the date of shipment) that I would receive it on Wednesday. I received the tracking number and was tracking it Tuesday, Wednesday and Thursday, by which time I was furious since there was no history. I then called the post office and gave them the tracking. The postal agent was very helpful and told me that her system showed that a label was created. The package was not shipped (so it was never given to the postman). I was livid and sent an email and called them on Thursday, however, I had to leave a voice message since no one picked up! Well late Thursday night someone called me and instead of apologizing he started in on me. I asked him that the decent thing to do is to at least refund me the shipping charges since I did not receive the package in the time they promised. I work in retail to so I know that we always refund the shipping if a customer complains. It is more important to keep a customer satisfied so they come back to shop and buy again! Well this jerk did not want to listen and hung up on me. I tried calling back and I got a message saying that my number was blocked and would not be picked up. What a way to keep customers happy!

My advice to anyone who shops there, read all the reviews and decide for yourself if it is worth shopping with CarHIDKits.com or go elsewhere. I did not do this so I paid (the extra $19.98 for expedited shipping that came the normal way)!

PS: I went on Amazon on Wednesday and found the part and I ordered it with expedited shipping (at $3.99 extra) and received it on Thursday (while the CarHIDKits.com order came on Friday).