My tablet is not even a year old and it completely shutdown. I contacted customer service and they told me I had to wait 2 months for repairs since the ENTIRE tech Dept will be out of the country for a training study. Not one tech will be left behind, not even for over the phone issues. 2 months, wow. They offered me a new tablet at full price if I wanted even though I have a full 2 year warranty on the product. What a joke this company is!