Ordered my necklace on September 17th. Website says it takes about 21 days for the necklace to be made and delivered. I emailed them on October 3rd and they told me it just shipped. I contacted them on October 17th for a tracking number and they didn't bother emailing back. Even left a comment on Instagram for follow up; no reply back whatsoever. They deleted my comment along with comments from other users who were enquiring about their order. Long story short, I ended up opening a dispute through PayPal as I don't think I will ever get a reply back from them. Horrible customer service.