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After booking and making payment, I received a call about fare increase and had to pay a third more than what was advertised. I complained that this seemed like a bait and switch and I was not pleased at all. I complied as I needed to ensure my family was booked for flight. They however were quite responsive to my complaint and apologized. I was granted a refund of the additional charge along with a further discount. I appreciate that every effort was made to address the matter and ensure my experience with them was not a negative one in the end. Great customer service
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