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Experience: Home & Garden

Member since July 2015

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2 Reviews by FABIANA


Delivery on time, on the day chosen by me! Product is excellent quality too.


I ordered some bath panels on the 5th of June and the estimated delivery was 5-7 working days. After waiting 10 working days without receiving them or any calls to tell me about the delay I rang the number on the website. The guy I spoke to said they had a problem with a machine, and for what I can gather from the other reviews, is a common answer when you call them, I waited and waited, ringing them every now and again and getting the same answer and the promise that within 2 days I would get my panels. At the 4th time I rang the guy on the phone (same guy by the way, Paul I think he's called) was being rude and telling me that it's not their fault if a machine broke and they couldn't build my panels! Apart from he had used the same excuse a week before, so when I asked if it was the same machine broken the week before there was a minute of silence. I rang yesterday threatening that I would have called my lawyer and instead of being polite as I have always been on the phone with him, I've raised my voice and told him off. Well, result is I got my panels delivered today with a 24hr carrier... after 25 WORKING DAYS! I would suggest not to have anything to do with these people! Service is rubbish and they are obviously trying to scam people! Avoid this company at all costs!

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