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E"ec" W.

  • 2 Reviews
  • 9 Helpful Votes
  • 0 Thank Yous

Experience: Food & Drink, Travel

Member since November 2016

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2 Reviews by E

the views are great, open air space , brunch was very good, arrive early, because once a food item is finished, is not replaced. Despite all this good, i am upset, that the restaurant does not alert its customers that the tip as "service charge" is already included (be aware). i called , 5 times, and left messages in regard to the tip i agregated not noticing until i got home that nite. So, Amex is dealing with the issue, i gve the 3 stars because although it was a place i took my husband for celebration, management, is not on top of customer issues.
I also felt cheated of the promotion. First i got the first shipment and its priced right, but it included a rose. I do not drink rose wine, but i was told that it would be replaced with 2nd shipment. my second shipment awas late after it shipped , i was upset with them for "did you read the print" yet when i cancelled right away, could not stop the 2nd shipment, so i said stop after this one. They fail to tell me that i can cancel two wekks after the shipment to get the remainder mileage promotion. I tried to talk to the Suoervisor, Kimmie, and just as bad attitude to keep customer 100 percent satified. The way is advertised and they
Way the staff responds to a complain, is not congruent to the 100% satisfaction guarantee. IT IS SCAM, DECEIVING BUSINESS
Vinesse C. – Vinesse Rep
Dear E.W., we regret to hear that your wine club experience has made you felt cheated regarding the airline promotion you were enrolled in. This is certainly not a scam and we would like the opportunity to resolve this matter. It does appear the remainder bonus miles you referred to had been honored. If you would like to confirm this resolution with us, please feel free to contact our customer service at (800) 823-5527. Our office hours are Monday - Friday, from 6:00 am to 5:00 pm PST. Thank you.

E Has Earned 9 Votes

E W.'s review of Vinesse earned 8 Very Helpful votes

E W.'s review of IslandGardens earned a Very Helpful vote

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