What I want to tell Suncountry airlines is: "Do you know? After purchasing a ticket from your airline, you never send an email to our email address. We have no idea about the purchase status of the ticket. There is no online customer service on your airline's official website. We can only call to verify your ticket purchase at the time you specify. It's really troublesome, especially the travel expenses need to be reimbursed. There were no emails or electronic itineraries at that time, so it was really troublesome."