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I booked through this company, thinking that they were the hotel, since I had typed in "Hilton". When I asked, they mumbled that they were the hotel. I asked them to check on the date of the reservation I had already made. They told me that I had no reservation, and said they could book me one right away - free shuttle and free breakfast. SINCE I WAS FLYING THE NEXT DAY, I booked - at double the price I was quoted before. When I got to the hotel, the front desk wondered why I had 2 rooms booked. I canceled the Reservation Counter booking and stuck with the one I had originally booked - the one that Reservation Counter said didn't exist. There also was no free shuttle, and no free breakfast. This company is a sham and a disgrace. They misrepresented themselves, and lied straight out! Do NOT book with them - you can do better with anyone else! Their Yelp rating is 1 star!
Tip for consumers:
This is the most misleading booking site. It gives booking sites a bad name!
Products used:
I did not use the hotel room, as I already had one that they told me I didn't have
karen hasn’t received any votes.
karen hasn’t received any thanks yous.
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Empty.
Showed room available and I filled out the form quickly with my auto fill and it said room was...
Happy,except I hate to fill out a forced review. It does not make sense
Karen, I'm sorry about your experience and for any confusion. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I'm sorry you had some issues with your reservation. I will share your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager