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Been using you for years. Pretty seamless for the most part
We signed up with hotelogix in good faith. As time went on it we had to add this service or that. We are a very small company. We paid every invoice as it was sent to us. Seven months in they hit us with thousand dollars of back invoicing for their accounting mistakes. They would not let us space out or break up these charges with out shutting down our services. We paid them though we were in our first year as a small business. We started looking for a new booking engine and integrated with little hotelier in Sept. We alerted hotelogix that we would no longer be using their services. They charged us through automatic withdrawal from our account 2 days prior to invoicing was due for the month of Oct when we were ending services on Sept 30. No contract was ever signed. They are refusing to refund charges by saying there is a 30 day cancellation notice for services. This is not stated in any paper work or email I received from them, it has never been stated on any invoice sent from their company. It's really not the money. I have no issue with paying my bills it's the dishonesty. Back charging for mistakes by their accounting department, refusing to work with a small business in their first year of business, withdrawing funds day early from bank accounts, refusing to refund monies for services not delivered. Scumbag business practices.
Erin C.'s review of Hotelogix earned 3 Very Helpful votes
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Hello Erin
It is unfortunate to know your disappointment with our accounting system. Allow me to explain that your Hotel was signed up initially on zero plan from May 23,2014@ $ 80/Month for the services of Property Management system, WEB service & PayPal Payment Gateway.
You have then opted for enterprise plan with advance billing in the month of Dec'14 with an additional charge of USD 65/month. However, the billing was missed initially due to an unwarranted human error. The charge was not added to your Hotel billing. The same was clarified to you up front. This is a unintentional human error which we deeply regret and apologize. These bills were later presented to you with a differential amount of $ 450.24. The same was clarified over email exchanges which you have agreed to pay. The billing was then corrected and the amount was auto charged by the system.
As you are on advance billing plan, the bills for October were generated in the mid month and were sent to you September 16th, The billing due date is clearly mentioned as 10 days from the date of generated invoice. The system has auto charged this invoice on September 24,2015 after which we have received your cancellation.
Please refer to our Terms and Conditions http://www.hotelogix.com/terms-of-service.php under Termination which clearly mentions:
These Terms will continue for the period covered by the Access Fee paid in clause 3.1. These Terms will automatically continue for the same period unless either party terminates these Terms by giving notice to the other party at least 30 days before the end of the relevant payment period.
Hotelogix believe in transparency of the system, however the issue of human error can happen to any accounting system. We deeply apologize for your experience.
Regards
Hotelogix Team