I Live in the Accident/ Mchenry area and we have a few local vapor stores but my friend had suggested the Vapor Room to me and I was more than impressed. I work full time so ordering online is a huge bonus for me! I have had a couple questions in which I have used the online chat and that has been very helpful. I also have had to contact the store via email. The customer services is amazing and very helpful! The Vapor room has won me over time and time again. Highly Suggested!