Erika N.

This company cleaned and checked our furnace and A/C unit before the purchase of our home. The previous homeowner chose budget heating and cooling. We asked the homeowner for the furnace to be cleaned and checked that it works properly because the inspector found it to be dirty and short cycling. We came back through for our final walk-through and didn't see that the furnace was actually clean so they had to come back out (for a second charge), at that time the tech found an issue with our furnace. The service manager did not believe that there was an issue because the tech was a new employee, so he came out (for a third charge) and checked everything himself and said there is no problems! Great…so we thought. After 80° last week in November it has now dropped to 32° outside so we switched over to heat mode. Well lo and behold our furnace is not working like the original tech suggested. I called and requested that the charge would be waived because the original tech found an issue and then the manager said no…now we're stuck with the problem. After explaining our situation the office manager, she was rude, unfriendly, not helpful, and completely had no empathy for the fact that we have 3 very small children and it's freezing cold outside. She said they came in September and it's been so long that they won't back up their work. She said I'm going to have to charge you (for a 4th charge). Even though it was September when they came and now it's November we haven't needed our furnace yet! I told her of all people she should understand that. Though it's only $70 to have them come out we would rather give our money to ANYone but this company. Thank you for reading this far and if you got here, take this as a very strong warning to not use this company… it's just not worth the hassle if you were to need them to back their work. They just don't. You can't even be sure they would get it right the first time.