This really makes me question why QuickBooks would "partner" with this company?
Could not get the plug-in to download and followed every instruction. Called? Customer? Service and spoke in part to an agent that could barely speak English, but she was very clear that she wanted me to allow her remote access... after waiting over 30 minutes for her to return with suggestions for the error code I gave, I just hung up and manually entered the data into the on-line forms. I wasted nearly half a day trying to use this company and would rather guoge my eyes out with sharp (or dull) stick than try this again... If you hate this site as much as do AND you are a QuickBook referred user... PLEASE complain to QuickBooks...
Hi, Eric - I'm so sorry for the troubles that you've encountered with us, and that we weren't able to give you the help you needed. I'm sending you a private message now - we'd like to get some more information on the error code. If you'd be willing, we'd also like to schedule a one-on-one feedback session with you. We thrive on user feedback, and your thoughts are valuable to us.