Eric B.

Bought a brand "new" Schwinn mountain bike. I rode it 10 feet and the back tire blew out. Upon further review, the tube was the wrong size. I went back and bought the 27.5 inch tube that was given to me by a worker. It too was the wrong size. Then I ordered the correct tubes from Amazon and discovered the lip on the tire was broken. When I explained this to the staff, they couldn't care less. Ann who was a "manager" was particularly worthless. I was actually going to buy a new tire for the "new" bike but, you guessed it, they dont sell it. So they sold me a broken bike labeled "new" that wasn't new, with the wrong size tube in it, and a busted tire that the right tube won't stay in the tire. Never. Again. Again, Ann was worthless. Made no effort to help me even though I had the new bike with me and am a regular customer. I bought 3 bikes the day I bought mine. So frustrated. All bike shops are closed for the foreseeable future due to Coronavirus. So I guess I bought a 300 dollar piece of metal that will be unrideable for 6 months. GD it! I won't buy a single bullet, keychain, ANYTHING from this place ever again. I'm also going to tell everyone I know to do the same.