I ordered a baby gate from them, then realized it wasn't going to work for us so we sent it back. It took forever for them to contact me and when they did they said they were only refunding me $34 when I paid $116 for the gate! On their Amazon site it says, "Good condition: Full amount minus shipping to you". I highly doubt that shipping was $82! I have emailed them and they just pass to buck and say it's policy. Never again will I order something from them.