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Erfan a.

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1 Review by Erfan

Erasmusu

  • Erasmusu

“Terrible respond”
12/22/21

I have reserved one house from erasmusu.com for 3 months and they answered that the house is not available anymore and I wanted to refund my money but there is not any response.
I'm a student and I need my money for renting another house,
Refund it sooner and answer your mail.

Erasmusu product 1
  • Comments (0)
  • 6.7K Views
Helpful  (2)
Thank you
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Erasmusu T. – Erasmusu Rep

Good morning Erfan,

We are sorry to read your words of disappointment.

We have read through all the messages interchanged and the team has informed you about the landlord, not accepting your request (this is a possibility shown from the very beginning) and has offered some other similar alternative options, being all these directly rejected by you.

We have done our best to be there and support you, unsuccessfully.

We have contacted the agent in charge of your booking to proceed with the cancellation of the booking and refund of the amount.

Please bear in mind that answering times can't be immediate as we don't have service during night hours.

We are sorry for the inconveniences.

Thank you very much for your patience in advance.

Best regards,

Elena,
Erasmusu Team

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