I ordered and paid for coloured and black Epson cartridges, I received confirmation of the order and was told that the goods were dispatched in two packages December 22nd 2011 it is now December30th and I have not received the goods.
Thank you for taking the time to offer your feedback. Unfortunately like most other online retailers the Christmas period is an incredibly busy time for us and especially for the postal services. We do usually advise 3-5 working days but as Christmas Day and boxing day fell within this time frame there was a delay in the usual delivery time frame of your order which given the time of year is to be expected. We did advise all customers upon checkout that a delay would be likely for all orders placed after 19th December 2011 due to the Christmas period.
Kind regards
justinkandpaper.com Team
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Thank you for taking the time to offer your feedback. Unfortunately like most other online retailers the Christmas period is an incredibly busy time for us and especially for the postal services. We do usually advise 3-5 working days but as Christmas Day and boxing day fell within this time frame there was a delay in the usual delivery time frame of your order which given the time of year is to be expected. We did advise all customers upon checkout that a delay would be likely for all orders placed after 19th December 2011 due to the Christmas period.
Kind regards
justinkandpaper.com Team