I ordered a printed jigsaw puzzle as a Christmas present and two months later it still hasn't arrived. I have been exchanging frustrating emails with customer services where they are claiming that it was delivered but can provide no tracking or proof of delivery and are offering no solution. I wish I had looked into this company further as it is clear from the reviews that this is a repeated pattern. This is not a New Zealand based company (it now seems that my jigsaw puzzle was shipping from India?) and local customer support is non-existent. Based on my experience, this company seems to be a scam which has left me $70 out of pocket and my parents with no Christmas present.