Emmanuel M.

Dont ever book with hotels.com! I paid for a room for my parents to stay at a hotel. They got to the hotel and were told the confirmation number worked. Once they were going to leave the hotel they front desk clerk told them hotels.com never sent over any funds so they charged my mom. The hotel was $50 cheaper than what I paid on the site. Hotels.com decided to refund the fee that my mom paid the lower rate which they say should go back in 10 days. I would never use this company again Ive never had this happen with any agency. Imagine if it was a trip to Europe where the charge could of been over 1k.