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Very disappointed in my J.Jill purchases and their policies. Their prices are over the top and not inline with the quality.
I spent quite a bit on clothes for late spring/ summer, and sweaters for fall. The sizes are inconsistent. I wear an 8P/PM. XS tops were too large, and sweaters were extremely BOXY and awkward fitting! Their QUALITY is embarassing. The sweaters were "thick felt-like fabric", very itchy materials. I had to return my purchases. I tried to purchase different items hoping for a better outcome, no such luck.
The pictures portray attractive clothing, but this is not what I found. I would have tried to exchange if the merchandise was better quality and sized correctly, but they are not the standard.
The free shipping policy states you have to spend a$150 for free shipping, tax not included. Easy to do when their clothing is pricey. However, If you return any item, they deduct $9.95 from your return credits to reimburse themselves for shipping!
That just tells you they have no confidence that the customers will be happy with their products.
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Products used:
shoes, tops, sweaters
5/23/2023
Order Number: 22810816
5/31/2023
Order Number: 66875573
5/30/2023
Order Number: 23294234
C B.'s review of J.Jill earned 9 Very Helpful votes
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