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Bought 2 expensive items, tried to cancel item #1 before it was shipped but they said they couldnt find my order, so 2 hours later i get am email saying item #1 was shipped. Then item #2 arrived totally broken so now it is in transit back to them. Item #1 was returned to them today. I got a confirmation and signature verification from FedEx that shows they received the item back, but i called them and they said they did not get it, and they can not find the order. WHAT? Then i was sent another email saying i would have to pay a re-stocking fee, and a return shipping fee for item #1. They claim they didnt receive it back but i have to pay that? Makes no sense. I purchased these through Walmart. Com, and i have already contacted Walmart to let them know what is going on with this crooked seller. Hopefully Walmart will drop them from their site. Meanwhile i am out $1700 :/
Elaine M.'s review of BisonOffice earned 3 Very Helpful votes
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Hello,
Thank you for your feedback.
We are sorry for any inconveniences caused. We have different policies with different Brokers that we sell with, therefore we would always recommend doing purchases via BisonOffice.com.
Sometimes we have to adhere to strict policies of a broker and have limited options to help.
Please contact us via help@bisonoffice.com and we will do our best to review the case and offer a resolution if it was not yet offered.
Best regards,
BisonOffice Customer Support Team