I adopted a special needs Maine coon cat in July. There came a time shortly after her adoption that she had to spend 2-1/2 weeks at the vet's. During that stay Animal Pharm provided my vet with a medicine that greatly helped her condition. When I was running low on the med, I emailed Animal Pharm for a refill. 2 days later, the medicine arrived at my door. Animal Pharm could instruct other companies on what good customer service is.