Elaine E.

I ordered wigs from this website in July 2017 and to date I have never received my items. I raised a dispute with PayPal who did nothing apart from allowing these people to continue to tell lies claiming that my item had been delivered and because it was tracked PayPal closed my dispute! It took 3 attempts to get through to PayPal's Customer service to ask why they would close my dispute? They said it's because Vivwigs can prove through tracking that the order was delivered BUT IT WASNT WHAT I ORDERED" I shouted! I ordered 2 wigs and a wig stand. They sent me 2 wigs dug up from the bottom of a cupboard, a wig cap and a brush! One of the wigs had a completely diff SKU number and the SKU number for the other wig had been pulled off and no paperwork. PayPal said they'd raise another claim stating that the order was not as described! Not as described? It's not what I ordered full stop. I cannot believe that PayPal are still allowing this company to do business through them. I would not have done business with this company had I not had the option to pay via PayPal. I did this as additional protection through an online purchase. So now my 2nd claim has been opened and PayPal are giving this fraudulent company more time to tell more lies and to send out more cheap imitation wigs that I wouldn't even put on a guy Fawkes dummy!