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I've bought several things with Vestiaire and for small things it was OK. But when I bought a shirt for 189- the problems appeared. First, it's never arrived to me, but marked as delivered in app. I contacted support team, but they didn't do anything. It's already been a month and support keep writing me standard email "we're working on your case ". They also don't want to return my money. So if you decide to buy something, be prepared that you just give money to Vestiaire.
Ekaterina A.'s review of Vestiaire Collective Americas Inc. earned 8 Very Helpful votes
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Dear Ekaterina,
Thank you for your feedback.
We are truly sorry to hear that you have not received the expected support from our teams!
Please rest assured that we are constantly working on improving our services.
In order for us to provide you more information concerning it, could you please provide us with more details? Such as an item reference, or an order number.
Let us inform you that, this information will help us to detect the item and the issue easily, so, we kindly invite you please to provide it.
We apologize for the inconvenience that might be caused.
Kind regards,
The Vestiaire Collective team