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Despite boasting of their excellent customer service I found it to be beyond dismal. We canceled our subscription, the cancellation was confirmed, and was still charged a renewal fee. It took 6 weeks for them to respond to my question thru their portal. No phone number is listed, It took 3 months before I was able to get a "real person to correspond. I was denied the refund:because I was out of the 30 day request time frame. How does that make sense... I strongly discouraging purchasing this software
Tip for consumers:
Customer service is non responsive and difficult to work with
Products used:
Cyber Protect Home Office Essentials
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This has to be the worst site I have ever dealt with. I do not want to renew my subscription for...
I'm writing this comment to prevent you from making the same mistake I did. They are not reliable...
