Edward N.

Poor customer service. Shopped online for Tiger Salamanders. Found this website. Read all the glowing reviews written about their animals and customer service. The website had only three types of salamanders "IN STOCK." Tiger Salamander was one of the three indicated as "IN STOCK." Made my purchase, but did not hear or receive any shipping confirmation for the remainder of the week. Had to contact the website directly. Eric advised me that they were out of stock and apologized. He said he would contact me on Monday after the weekend as to whether or not they would receive any stock in the near future. Monday came and went without any contact. On Tuesday I, again, had to initiate contact with the website. Eric responded that he "forgot about me." I cancelled my order and requested a refund. Obviously, this company needs to update their stock in real time to prevent purchases from being accepted. Also, past performance is not necessarily indicative of their current ability to fulfill orders. Customers don't care as much about how well you did in the past, if you cannot live up to that performance in the present. Would not recommend this company.